Work Your Call Queue
If you make the calls, this is the only screen you need. My Queue holds the leads assigned to you — open a lead, read the script, tap to call, and record what happened. Callbacks come back to you automatically when they're due, so nothing you promised slips through.
Brixi does not dial for you. The lead's number is a tap-to-call link — it opens your phone's dialer so you place the call yourself, then log the outcome in Brixi.
Entry pointAutomation → Telecalling → My Queue
| Article summary | Details |
|---|---|
| Main outcome | Every assigned lead called and logged, with callbacks scheduled. |
| Roles | Telecalling executive. |
| Requires | Leads assigned to you on an Active campaign. |
Open My Queue
Open Automation → Telecalling → My Queue. If your account is set up purely for calling, Brixi lands you here automatically when you sign in.
The queue lists every lead assigned to you across your active campaigns.
Read the Queue
Each row is one lead. Use the filter chips and search to focus:
| Filter | Shows |
|---|---|
| All | Every assigned lead. |
| Pending | Leads you haven't called yet. |
| Called | Leads you've already logged at least once. |
| Callback due | Leads whose scheduled callback time has arrived. |
Search by name or number to jump to a specific lead. The columns tell you where each lead stands:
| Column | Meaning |
|---|---|
| Lead | Name and phone number. |
| Attempts | How many times this lead has been called. |
| Last outcome | The result of the most recent call. |
| Callback | When a callback is scheduled. A 🔔 bell and amber text mean it's due now. |
Select any row to open the call workspace.
Start your day on the Callback due filter — those leads are expecting your call — then move to Pending.
The Call Workspace
Opening a lead brings up the call workspace, split into two halves.
Left — what you need to say and know:
- Call script — the script your manager linked to the campaign. Read from it during the call. If none is linked, this is empty.
- Call history — every previous attempt on this lead, with its outcome and time.
Right — placing and logging the call:
- The lead's phone number at the top is a tap-to-call link. Select it to start the call from your phone.
- Below it is the Log this call panel you fill after the call.
Screenshot slot The call workspace dialog: script and call history on the left, the tap-to-call number and the "Log this call" panel on the right.
Log the Call
After the call, record what happened in Log this call:
- Disposition (required) — pick the outcome (see the table below).
- Callback at — appears only when you choose Call back later. Pick a future date and time.
- Notes — optional context, next steps, or anything the next caller should know.
- Call feedback form — if your manager linked a feedback form and you marked the call Connected, the form appears here. Fill it in.
- Select Save call.
The attempt count goes up, the Last outcome updates, and the workspace closes. If you scheduled a callback, the lead reappears in your queue when it's due.
You must choose a disposition before saving. If you picked Call back later, a callback date and time are also required.
Call Outcomes (Dispositions)
| Disposition | Use it when | What happens |
|---|---|---|
| Connected | You reached the lead and spoke. | If a feedback form is linked, it opens for you to complete. |
| No answer | The call rang but nobody picked up. | Logged as an attempt; call again later. |
| Busy | The line was busy. | Logged as an attempt; call again later. |
| Wrong number | The number doesn't belong to this lead. | Flags the number so the team stops calling it. |
| Call back later | The lead asked you to call back, or you agreed a time. | Requires a callback date/time; the lead returns to your queue when due. |
Schedule and Handle Callbacks
When you choose Call back later and set a time, Brixi tracks it for you:
- The lead shows a Callback time in the queue.
- When that time arrives, the lead moves into the Callback due filter and shows a 🔔 bell in amber.
- Open it like any other lead, place the call, and log the new outcome.
This way you never have to keep a separate list of who to call back — the queue surfaces them at the right time.
Common Issues
| Issue | What to check |
|---|---|
| My queue is empty | You may have no leads assigned yet, or the campaign isn't Active. Ask your manager. |
| Save is blocked | Choose a disposition. For Call back later, also set the callback date/time. |
| No script in the workspace | The campaign has no linked script — that's a manager setup step, not an error. |
| No feedback form after a connected call | The campaign has no feedback form linked, or the call wasn't marked Connected. |
| Tapping the number does nothing | Tap-to-call relies on your device's dialer. On desktop without a calling app, dial the shown number manually. |
Contact your manager first if your queue is empty, a lead looks wrong, or a script or feedback form is missing — those are campaign setup choices.
Contact Brixi support if a call won't save or the queue won't load. Include the lead's name or number, the disposition you chose, the expected result, the actual result, and a screenshot or error message.
Reporting Impact
Every call you log feeds the campaign's Reports — your calls made, leads called, connections, and callbacks due all roll up under your name in Telecalling Reports.