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Connect a WhatsApp Business App Number

Business App coexistence lets you link an existing WhatsApp Business App number to Brixi while continuing to use that number in the phone app. The connection is set up in the Brixi web app; agents can use the connected conversations on mobile after setup.

Entry pointBrixi web app → Automation → Integrations → Social Media → WhatsApp

Who Can Do This​

An account admin with access to the business's Meta account and WhatsApp Business App number should connect it. Confirm with the number's owner before starting so they can complete any prompts on their phone.

Connect the Number​

  1. In the Brixi web app, open Automation → Integrations → Social Media → WhatsApp.
  2. Select Connect WhatsApp. If the page has no connected numbers, you can also select Connect number.
  3. Choose Business App coexistence. Brixi marks this option BETA and describes it as linking an existing WhatsApp Business App number while keeping the mobile app in use.
  4. Complete the Meta sign-in and number-selection prompts. Use the Meta account that can manage this business and the existing WhatsApp Business App number. Follow any confirmation requested on the phone.
  5. Return to Brixi and wait for the connection to finish. The WhatsApp page should show the linked number as a card.

If you want a separate WhatsApp Business API number, choose WhatsApp Business API instead and follow Link a WhatsApp Business Number. Manual Cloud API setup is available for teams that manage their own connection details.

Choose What Syncs​

  1. On the connected coexistence number's card, open the More actions menu and choose Sync mode.
  2. In Business App sync, choose Chats and contacts, Chats only, Contacts only, or Do not sync.
  3. Select Save. Brixi should confirm that the WhatsApp sync settings were updated.

The contact option syncs the Business App contact list. Chat syncing controls whether Business App chats are brought into Brixi; connected conversations can be worked in the Inbox and mobile Inbox, subject to your team's access.

Common Issues​

IssueWhat to check
Business App coexistence is unavailableConfirm you are on the WhatsApp integration page and have admin access. The option is labeled BETA in Brixi.
Meta sign-in does not completeConfirm you used the business's Meta account and finish any prompts for the number. Retry the connection from Brixi.
The number card does not appearRefresh the WhatsApp integration page after Meta finishes, then check whether the connection is still pending.
Chats or contacts are missingOpen Sync mode and confirm the intended option is selected. Check the number and access before retrying.

Contact Brixi support if Meta completes the connection but the number does not appear, or if syncing remains stalled after checking Sync mode. Provide the number's display name, the step that failed, and the approximate time. Do not send verification codes or access tokens.

Was this article helpful?If something is unclear or out of date, email support@brixi.ai with the article title — or see Getting Help for what to check first.