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Send SMS through Your Own Provider

Send updates, follow-ups, and lead communication by text — through an SMS provider you already pay for. Connect Twilio, Exotel, MSG91, or Kaleyra once and use it across campaigns, workflows, and one-off sends.

Entry pointAutomation → Integrations

Supported Providers​

Brixi shows provider options for:

  • Twilio — Programmable Messaging (REST API).
  • Exotel
  • MSG91 — Bulk SMS gateway (India DLT-compliant).
  • Kaleyra

Provider-specific setup pages walk through the exact fields each one needs (the Add SMS Account dialog uses the same form, but the hint text and required fields differ by provider).

Add An SMS Account​

  1. Go to Integrations.
  2. Find SMS.
  3. Choose Manage.
  4. Choose Add account.
  5. Select the Provider.
  6. Enter Display Name.
  7. Enter Sender ID.
  8. Add provider credentials such as Client ID, API Key / Auth Token, username, password, or Base URL if required.
  9. Choose Save account.
  10. Verify the account.

What You Should See​

The account should appear under SMS Accounts with a status such as Verified, Verification pending, Draft, or Failed.

Common Issues​

IssueWhat to check
Verification failsCheck provider credentials and sender ID
Base URL is rejectedUse a full URL starting with http:// or https://
Messages do not sendConfirm the account is verified
Sender ID is wrongReview provider rules and DLT details

If you can't see the SMS card or Add account, ask your admin — managing SMS accounts is an admin action. Verification failures are usually credential or sender ID problems you can fix yourself against the provider's panel.

Contact Brixi support if a Verified account can't send, or the provider accepts the credentials but delivery still fails. Include the provider, the account's display name, and one example recipient and send time.

Was this article helpful?If something is unclear or out of date, email support@brixi.ai with the article title — or see Getting Help for what to check first.