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Choose How Brixi Notifies You

Pick which channels Brixi uses to reach you, and when. Channels live in your profile; allowed contact times live in Notification Preference — between the two you can catch assignments and reminders without being pinged at midnight.

Entry pointProfile → Notifications

Personal Notification Settings​

  1. Go to Profile.
  2. Open Notifications.
  3. Review Notification Settings.
  4. Turn channels on or off:
    • Email
    • Desktop
    • Whatsapp
    • Mobile App

Important account emails, such as account status or billing updates, may still be sent even if you turn off optional notifications.

Notification Preference​

Allowed contact times are managed separately:

  1. Go to Settings.
  2. Open Notification Preference.
  3. Review channels:
    • SMS
    • WhatsApp
    • Email
    • Voice Call
  4. Choose No restriction if notifications can arrive any time.
  5. Or set Start Time and End Time.
  6. Choose Save Preference.

Admin Notification Review​

Admins can review every notification the workspace has sent, which helps when someone reports a missing alert:

  1. Go to Admin.
  2. Open Notifications.
  3. Use filters such as Client ID, Contact ID, Channel, Time Range, Notification Status, Date, Scheduled At, and Per Page.
  4. Choose Apply filters or Reset.
  5. Review notification rows by Title, Channel, Client ID, Receiver, Status, and Created.
  6. Use View raw data when troubleshooting.

Common Issues​

IssueWhat to check
You are not receiving notificationsConfirm the channel is enabled
Notifications arrive at the wrong timeCheck Notification Preference start and end times
WhatsApp notifications are missingConfirm WhatsApp is enabled and your linked number is correct
Desktop notifications do not appearCheck browser or desktop notification permissions

If a notification never arrives, ask your admin to look it up in Admin → Notifications first — the record there shows whether Brixi actually sent it and on which channel, which settles most "missing alert" questions quickly.

Contact Brixi support if the admin log shows the notification was sent but it never reached you, or if the log shows repeated failures on a channel. Include the channel, the Title, and the Created time from the log.

Was this article helpful?If something is unclear or out of date, email support@brixi.ai with the article title — or see Getting Help for what to check first.