Create and Send a Campaign

Get a planned message or voice call out to a chosen audience. This is the end-to-end path through the 4-step creator that works for every channel — pick how you reach people, who you reach, what you say, and when it goes out.

Entry pointGrowth → Campaigns → New Campaign

Create The Campaign

1. Go to Growth.
2. Open Campaign.
3. Choose New Campaign.
4. In Setup, enter Campaign Name.
5. Choose the Delivery channel: Email, WhatsApp, SMS, or Voice Call.
6. Choose the Sender account.
7. Choose Continue.
8. In Content, select the approved template or voice agent flow for the selected channel.
9. In Audience, choose the recipients.
10. In Schedule & Review, confirm timing and final settings.
11. Use Test if you want to send a test first.
12. Choose Send Campaign, Publish Campaign, or the available launch action.

What You Should See

The campaign creator shows Preview, Test, Continue, and the steps Setup, Content, Audience, and Schedule & Review.

Common Issues

Issue	What to check
Sender account is unavailable	Select a channel first and confirm the integration is connected
Template is missing	Create or approve the template in Library
Voice campaign has no template	Voice campaigns use the selected published agent flow
Campaign cannot continue	Complete required fields in the current step

If the sender list is empty or no approved template shows up in Content, ask your admin first — connecting sender accounts and approving templates happens outside the campaign creator.

Contact Brixi support if a valid sender, approved template, or saved audience exists but can't be selected in the creator. Note which step you were on and what you tried to pick.

Related articlesReach Your Audience with CampaignsEmail campaignWhatsApp campaignSMS campaignVoice Call campaignCampaign AudienceSchedule & Review