Skip to main content

Set Notification Preferences

Use Notification Preference to choose when Brixi may send workspace updates by SMS, WhatsApp, email, and voice call.

Entry pointAdmin → Settings → Communication → Notification Preference

Who Can Do This​

Admins with access to Communication settings can change these account-wide preferences.

Set the Hours​

  1. Open Admin → Settings → Communication → Notification Preference.
  2. Review the rows for SMS, WhatsApp, Email, and Voice Call.
  3. Enable the channels your workspace uses. For each enabled channel, choose No restriction or enter Start Time and End Time in HH:MM format.
  4. Confirm the start time is earlier than the end time for each restricted channel.
  5. Select Save Preference and confirm the save message.

These settings govern allowed notification time. They do not connect a sender; use Integrations for channel connections.

Common Issues​

IssueWhat to check
Time is rejectedUse a valid HH:MM time and put Start Time before End Time.
Notifications do not arriveCheck that the channel is enabled here, its sender is connected, and the recipient's preferences allow it.

Contact Brixi support if a saved channel or time window reverts after refreshing. Include the channel and the time window you selected.

Was this article helpful?If something is unclear or out of date, email support@brixi.ai with the article title — or see Getting Help for what to check first.