Choose a WhatsApp Sharing Template
The WhatsApp templates card in Communication settings chooses an approved template for product sharing. This is a workspace default; creating and approving a template is handled separately.
Entry pointAdmin → Settings → Communication → WhatsApp templates
Who Can Do This
Admins with Communication settings access can select the template. The workspace also needs an approved WhatsApp template to choose from.
Choose the Template
- Open Admin → Settings → Communication.
- Select WhatsApp templates.
- In the dialog, choose an approved template for product sharing. The list shows each template's name and language.
- Review the choice and select Save. Brixi should confirm WhatsApp templates saved.
If the list is empty, first create and approve a WhatsApp template and confirm your WhatsApp number is connected in the web app.
Common Issues
| Issue | What to check |
|---|---|
| The template is absent | Check its approval status and language in the Content Library. |
| The card says Not configured | No product-sharing template has been saved yet. |
| The old template remains selected | Reopen the dialog after saving and refresh the page. |
Contact Brixi support if an approved template is missing after syncing it, or a saved selection reverts. Include the template name and language.
Was this article helpful?If something is unclear or out of date, email support@brixi.ai with the article title — or see Getting Help for what to check first.