Review Voice Agent Reports

A deployed voice agent isn't finished — it's on probation. These reports tell you whether it's connecting, qualifying, and closing the way you intended: call volume, connection quality, duration, outcomes, and per-number performance, down to the transcript of any call that went wrong. Check them after every launch, telephony change, prompt update, or outbound calling run.

Entry pointReports → Agentic AI

Who Can View Reports

Report visibility depends on your role, subscription, and account access. If a report is empty, first check the time range and filters. If the report tab itself is missing, ask your admin to review your permissions.

Report Types

Report	Use it to answer
Voice Agent Calls	How many calls were attempted, completed, failed, or otherwise categorized over time?
Call Duration	What is the total, average, minimum, and maximum call duration?
Source Performance	Which source, list, or run generated completed calls, failed calls, no answers, and meaningful duration?
Phone Number Report	How is a specific phone number performing across outcomes, end reasons, duration, and calls over time?
Voice Agent Analysis	What happened inside assistant conversations, including summaries, transcripts, tool activity, and analysis details?

Review Voice Agent Calls

1. Go to Reports > Agentic AI or the Voice Agent report area available in your workspace.
2. Open the calls view.
3. Choose a time range.
4. Review the summary cards.
5. Check calls over time for sudden changes.
6. Compare completed calls against failed, missed, or no-answer calls.

Use this report daily during the first week after publishing a new assistant. A sudden drop in completed calls may indicate telephony routing issues, list quality problems, or assistant configuration changes.

Review Call Duration

Duration helps you understand whether calls are too short, too long, or behaving normally.

Signal	Possible meaning
Very short average duration	Calls may be failing, customers may be disconnecting early, or the assistant greeting may not be clear.
Very long average duration	Assistant may be asking too many questions, looping, or failing to close the conversation.
High maximum duration	Review the longest calls to check whether duration limits and silence handling are configured correctly.
Low total calls	Check calling volume, phone number routing, and time range.

Review Source Performance

Source reports show how the Voice Agent performs by list, run, or source. Review:

• Total calls.
• Completed calls.
• Failed calls.
• No-answer calls.
• Average duration.
• Total duration.

Use this view to compare list quality. A source with many no-answer calls may need a different call time or cleaner phone numbers. A source with many completed but low-quality calls may need stronger qualification rules. For outbound campaign delivery and conversion, use Campaign Reports and Analytics.

Review a Phone Number Report

Open a phone number report when you need number-level troubleshooting.

1. Go to the phone number area.
2. Open the report for the selected phone number.
3. Review calls over time.
4. Check outcomes and end reasons.
5. Compare duration trends before and after routing changes.

Phone number reports are especially useful when multiple assistants or sources use different numbers. Keep numbers named clearly so managers know which report belongs to which process.

Review Call Details and Transcripts

Use call details when a report metric needs explanation. Review:

• Call start time and duration.
• Assistant and phone number.
• Transcript or conversation detail, where available.
• Captured outcome.
• End reason.
• Tool activity such as transfer, scheduling, route-to, or handoff.
• Summary and extracted fields.

Do not judge an assistant only by total call count. Read transcripts for failed paths and high-value calls. This is where prompt, knowledge, and tool problems become visible.

Operational Examples

Scenario	Report action
New assistant published yesterday	Review Voice Agent Calls, Duration, and at least five call details.
Source has high no-answer rate	Check source report and call timing; validate phone number quality.
Customers complain about wrong answers	Review transcripts, attached knowledge, and prompt boundaries.
Transfers are failing	Check phone number report, call details, and transfer tool configuration.
Managers need qualified lead volume	Use source and outcome reporting, then verify extraction labels.

Troubleshooting Empty or Unexpected Reports

Problem	What to check
No data appears	Time range, assistant filter, source filter, phone number filter, and whether calls have completed.
Calls show in one report but not another	Reports may group by different dimensions such as source, phone number, or assistant.
Completed calls look too low	Review end reasons, failed calls, no-answer calls, and telephony changes.
Duration seems wrong	Check whether calls are ending normally or being stopped by duration/silence limits.
Outcomes are inconsistent	Standardize post-conversation extracted values and assistant end states.

Weekly Manager Review

1. Check total calls and completed calls.
2. Review failed and no-answer trends.
3. Compare sources or phone numbers.
4. Read sample transcripts from successful and failed calls.
5. Identify knowledge gaps.
6. Adjust prompts, tools, or routing.
7. Confirm follow-up owners are acting on qualified call outcomes.

A missing Reports → Agentic AI tab is a role or subscription question for your admin. An empty report usually isn't — widen the time range and clear the assistant, source, and phone number filters first, since most "no data" reports are just filtered too tightly.

Contact Brixi support if completed calls clearly happened but never appear in any report, or transcripts are missing from calls where transcription was enabled. Include the agent name, the phone number, and the time of a specific call that should be there but isn't.