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Use WhatsApp Business on Mobile

Your account admin connects WhatsApp to Brixi in the web app. Once that is done, you can follow up from a Brixi contact or work connected conversations in the mobile Inbox. If your team uses Business App coexistence, the existing WhatsApp Business App number can remain in use on the phone.

Entry pointBrixi mobile app → Contacts or Inbox

Who Can Do This​

A sales agent with contact or Inbox access can use the mobile messaging actions. Account admins connect the number and choose its sync settings in the web app. See Connect a WhatsApp Business App Number for that setup.

Follow Up from Brixi​

  1. In the Brixi mobile app, open Contacts and find the customer.
  2. Check that the phone number is correct. Tap the WhatsApp action on the contact card. If the contact has more than one number, choose the intended number.
  3. If your workspace allows direct WhatsApp, your phone opens a WhatsApp conversation for that number. Confirm the sender account and recipient before sending.
  4. If your workspace routes messaging through Inbox, Brixi opens the contact's conversation there. Choose the connected WhatsApp sender in the composer and send the message, or select an approved template when Brixi requires one. See Reply to WhatsApp Messages in the Mobile Inbox.

If you expect Business App chats or contacts in Brixi, ask your admin to confirm that the number was connected through Business App coexistence in the web app and that its Sync mode includes the data you need. Opening a phone conversation from a contact shortcut does not change those sync settings.

Common Issues​

IssueWhat to check
Brixi's WhatsApp action does not open a conversationCheck the contact's number and that WhatsApp can open on this device.
Brixi opens Inbox instead of the Business appYour workspace's calling and messaging settings route that action through Inbox. Ask your admin which sender to use.
A Business App chat is absent from BrixiAsk your admin to check the web connection and Sync mode. Chat sync must be selected for Business App chats to appear.

Contact Brixi support if the mobile shortcut fails after the phone number and app work independently, or connected chats remain missing after your admin checks the web setup.

Was this article helpful?If something is unclear or out of date, email support@brixi.ai with the article title — or see Getting Help for what to check first.