Skip to main content

Control When Brixi Can Message Your Contacts

Nobody wants a WhatsApp from your CRM at 2 a.m. This page sets the hours Brixi may send SMS, WhatsApp, email, and voice-call notifications — restrict each channel to a window, or leave it open around the clock.

Entry pointAdmin → Account

Who can do this?​

Account admins can manage notification preferences for the workspace.

Configure notification hours​

  1. Open Notification Preference.
  2. Review each channel: SMS, WhatsApp, Email, and Voice Call.
  3. Turn on No restriction if notifications can be sent any time of day.
  4. If notifications should be limited, set Start Time and End Time.
  5. Click Save Preference.

Reset notification preferences​

  1. Open Notification Preference.
  2. Click Reset.
  3. Review the defaults.
  4. Save if the reset values are correct.

What you should see after finishing​

Each channel should show the selected restriction setting and allowed time range.

Common issues​

  • Messages are sent outside working hours: Check whether No restriction is enabled.
  • Users stop receiving alerts: Confirm the channel is enabled and the current time falls inside the allowed window.
  • Time format looks wrong: Enter times in the format shown by the picker.

Troubleshooting​

Check the No restriction toggle before contacting anyone — it overrides the time window and is the usual culprit when messages go out at odd hours. If the toggle is off, a window is saved, and a channel still sends outside it, contact Brixi support with the channel, the configured window, and a timestamp of the offending message.

This page is admin-only, so if you can't open it at all, ask whoever manages roles in your workspace.

Was this article helpful?If something is unclear or out of date, email support@brixi.ai with the article title — or see Getting Help for what to check first.