Review Communication Logs
When you need to prove a message went out — or find out why one didn't — look here. Every outbound Email, WhatsApp, SMS, and push message is traceable by channel, status, contact, and time, which gives support questions and compliance checks a clear paper trail.
Entry pointAdmin → System
Who can do this?
Admins with system or communication log access can review outbound message records.
Filter communication logs
- Open Communication Logs.
- Click Refresh if you need the latest data.
- Filter by Channel, such as Email, WhatsApp, SMS, or push.
- Filter by Status.
- Choose a Time Range.
- Add Contact ID or User ID when investigating a specific person.
- Select created date or scheduled date filters if needed.
- Click Apply filters.
Review sent communications
- Review the Sent communications table.
- Check sent time, receivers, channel, initial schedule, template, status, and preview.
- Open Preview when you need to inspect the message payload or content.
What you should see after finishing
The table should show communication records matching the selected filters, including statuses such as sent, failed, scheduled, or internal failed.
Common issues
- No logs appear: Clear filters or expand the time range.
- Message shows failed: Review the preview and connected channel setup.
- Scheduled message did not send: Check the scheduled time, status, and channel connection.
Troubleshooting
A single failed message usually traces back to the channel itself — check the Preview and the channel's connection before escalating. Repeated failures on a channel that looks healthy are different: send Brixi support the channel, the time range, and a couple of failed records from the table.
A message that went to the wrong receiver is urgent. Contact support straight away with that record's preview — don't wait to reproduce it.